Sourceful Energy
ensv

How to Contact Us

Need technical support? Here's how.

Updated 2026-06-02Read in Svenska

Existing customers

If you need technical support or have a question about Zap or device compatibility, email support@sourceful.energy.

To help us respond quickly, please include:

  1. Your Zap ID, e.g. zap-00003d123290p881 Found in the app under Device Settings.

  2. Your device type, e.g. 3-phase SolarEdge Home Hub inverter and P1 smart meter.

  3. A detailed description of the issue and what you've already tried. For example:

    • Did you restart your Zap?
    • Are your Zap and inverter on the same network?
    • Did you verify with your utility that the P1 data port has been activated?
    • Did you uninstall and reinstall the app?

We aim to respond the same day during office hours (CET).

Partner and business support

If you're a prospective or existing business partner, email partners@sourceful.energy.

Note: technical support sent to the partner address will not receive a reply — use support@sourceful.energy instead.