Troubleshooting: Wifi & Network Connection

Why can't I see my network?

If your Wi-Fi network doesn’t appear in the list, try the following steps to troubleshoot:

• Make sure your network is within range.

• Try restarting your router.

Then, try connecting again.

Some networks may be “hidden” and won’t show automatically - in that case, enter the name manually using “Custom network”

I can’t connect to the network, what should I do?

Double-check the following:

• You’ve selected the correct network

• You’ve entered the correct password

Then, try connecting again.

The Zap device is only compatible with 2.4 GHz Wi-Fi networks.

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Need more help?
Contact our support at support.sourceful.energy
or browse through our documentation at docs.sourceful.energy