FAQ
Why don’t I see my network?
Why don’t I see my network?
If your Wi-Fi network doesn’t appear in the list, try the following steps to troubleshoot:
Make sure your network is within range.
Try restarting your router.
Then, try connecting again.
Some networks may be “hidden” and won’t show automatically - in that case, enter the name manually using “Custom network”
I can’t connect to the network, what do i do?
I can’t connect to the network, what do i do?
Double-check the following:
You’ve selected the correct network
You’ve entered the correct password
Then, try connecting again.
The Zap device is only compatible with 2.4 GHz Wi-Fi networks.
Need more help?
Contact our support at support.sourceful.energy
or browse through our documentation at docs.sourceful.energy