User Guides, Troubleshooting and FAQs
Solutions to the most common issues
11 articles
Which Inverters are Compatible with Sourceful?
Which Energy Meters are Compatible with Sourceful?
Which Meters are Compatible with Zap?
How to Flash New Firmware
How do I know if Modbus TCP is activated on my inverter?
How do I find my Gateway Serial Number and Public Key?
Why Can't I Detect My Inverter During Network Scan?
Accessing USB Ports on Your Blixt GatewayTLDR: Blixt USB ports have plastic covers. Use a thin tool to gently pry them out from the corner. Works for RS-485/Ethernet dongles.
Troubleshooting: Zap Connected but No Data in AppFix Zap device showing connected but no data in app. Check meter data directly via browser, verify P1 port activation, troubleshoot setup.
Troubleshooting: Zap Overheating or Connected to Wrong PortZap overheating or burning smell? You may have connected to HAN/RJ45 port. Disconnect immediately. How to check damage & get help.
Troubleshooting: Blue Status LED Blinking Then Turning OffBlue Status LED blinks once at startup but never again? Zap has WiFi saved but can't connect. Reset method, WiFi setup & reconnection guide