Troubleshooting
Solutions to the most common issues
10 articles
FAQ: How do I know if Modbus TCP is activated on my inverter?This simplified guide should help you quickly test the Modbus TCP connection to your solar inverter using QModMaster.
FAQ: Why Can't I Detect My Inverter During Network Scan?Tips on how to detect your inverter via a network scan during onboarding in the Sourceful Energy app.
FAQ: How do I activate the P1/HAN/RJ12 port on my electricity meter?
Troubleshooting: Zap Connected but No Data in AppFix Zap device showing connected but no data in app. Check meter data directly via browser, verify P1 port activation, troubleshoot setup.
Troubleshooting: Zap Overheating or Connected to Wrong PortZap overheating or burning smell? You may have connected to HAN/RJ45 port. Disconnect immediately. How to check damage & get help.
Troubleshooting: Blue Status LED Blinking Then Turning OffBlue Status LED blinks once at startup but never again? Zap has WiFi saved but can't connect. Reset method, WiFi setup & reconnection guide
Troubleshooting: Connecting to Zap in the App via BluetoothAdvice and troubleshooting tips for connecting to your Zap via Bluetooth during registration in the app.
Troubleshooting: Setting the LocationTips and advice on setting the location of your devices in the Sourceful Energy app.
Troubleshooting: Wifi & Network ConnectionTips and advice on connecting your Zap to your Wi-Fi network.
Troubleshooting: Connecting Energy DevicesTips and advice on connecting your energy devices to Sourceful Energy.