FAQ
Why do I need to provide an exact location?
Why do I need to provide an exact location?
Precise location is used to ensure your energy data is correctly attributed to your device and account.
Who can see my location?
Who can see my location?
Your exact location is only visible to you and is used by us at Sourceful internally.
An approximate area is shown in Sourceful Explorer to help visualize the network but never your exact location or address.
Can i change the location later?
Can i change the location later?
You can easily update your device location in the app:
Open Sites and choose the site where your device is located.
Under Connectors, select your device.
Tap Set location to update the device’s location.
You can also transfer the device to a new owner if needed.
Need more help?
Contact our support at support.sourceful.energy
or browse through our documentation at docs.sourceful.energy