Step 1: Connect your Zap to a Power Source
Option 1: Electricity meter (Required if configuring a Meter)
Locate the data port on your energy meter
It's usually behind a small cover
Labeled "P1", "Customer", "User" or "RJ12"
RJ12 size (like old telephone jack)
Plug the Zap to the Electricity meter's P1-port (RJ12) using P1 cable
Option 2: USBC-cable
Connect Zap to a power source using an USBC-cable
What success looks like:
Blue led constantly on
If it's not – Hold down the power button for ~5s until it starts blinking rapidly, let go and it should go back to solid blue light.
IF THE ZAP HAS BEEN PREVIOUSLY CONFIGURED AND IS CURRENTLY CONNECTED TO WIFI, THE BLUE LED SHOULD BE OFF
What do all the LED's/Ports on the Zap unit mean?
Reset button: Can be held for 2s to reboot or 5s to reboot AND reset Wi-fi.
RJ12 (p1) output: Can connect additional devices
Blue Status LED: Shows status of Zap – Changes when using reset button or configuring the Zap
Power USB-C: Used when connecting Zap to a power source that isn't an Energy meter
Green Power LED (OUT): Blinking every time there is Data sent from your Zap
Green Power LED (IN): Always on when Zap is connecter to a power source (Energy meter/Computer/Power socket)
Green Terminal Blocks: RS485 port that is for Modbus RTU (wired)
For a more detailed description of the Zap and all its parts, please look at our
Zap reference manual
Step 2: Check the Zap's LED Lights
After connecting, you should see:
Green Power LED (IN): Constant green light
Green Power LED (OUT): Off
Blue Status LED
If ON – Continue
If Off – Hold down reset button 5 seconds until you see rapid blinking, let go and then proceed. (After 2 seconds it will start blinking slowly but keep holding until it blinks faster.)
Step 3: Start Sending Data to the Sourceful Network
Open the Sourceful Energy App
Enable Bluetooth on your phone
Tap Connect a Zap in the app
Stay close to Zap during setup (within 1 meter)
Follow app instructions to:
Find your Zap
Claim the zap to your account and set its location.
Connect to WiFi (2.4GHz only)
Complete onboarding
After successful setup:
Bluetooth automatically disconnects (Blue LED switches off)
Zap switches to WiFi mode
Data LED shows blinking pattern
Step 4: Verify Data is being sent
Check that your meter is sending data:
Watch the Data LED (Green (OUT))
Should blink every 10 seconds (typical interval)
If no blinking after 1 minute:
P1 port may not be activated (if connected to Electricity meter)
Check cable connection
Contact your utility provider
What Success Looks Like
When fully connected and working:
✅ Green Power LED: Solid on
✅ Green Data LED: Blinks every ~10 seconds
✅ Blue Status LED: Off
Troubleshooting Tips
No Power LED?
Check P1 cable connection
Try USB-C power as alternative
Verify correct port (P1 not HAN)
Status LED solid blue?
Device in setup mode
Ready for app connection
Data LED not blinking?
P1 port likely not activated
Contact utility provider
Can't find device in app?
Ensure Bluetooth is on
Move closer to Zap
Try a factory reset (hold button on the Zap for 10 seconds)
You're now ready to proceed with the onboarding and select a device to configure. Feel free to return to the specific configuration guide that brought you here and continue the process. I hope you'll enjoy utilizing your Zap and being a part of the Sourceful Energy network.
If you encounter any issues or have any questions, please don't hesitate to reach out to our customer support at [email protected] team or join our Discord server for assistance.