Existing Customers
If you're an existing customer and need technical support or have a question about Zap, device compatability or subscriptions, please email us at [email protected]
To ensure we're able to provide support quickly, please tell us:
Your wallet address, eg. 2Mkd58wCgCskWE3s6DyDfpPr476i1t5KY8Hd9vEZpc2k
This can be found in the App under Manage AccountYour Zap ID, eg. zap-00003d123290p881
This can be found in the App under Device SettingsYour device type, eg. 3 phase SolarEdge Home Hub Inverter and P1 smart meter
A detailed description of the issue you're facing, and what you've tried to do to rectify it so far.
For example:
Did you restart your Zap?Did you ensure your Zap and inverter are connected to the same network.
Did you check with your utlity company that the P1 data port has been opened? Did you delete and reinstall the app?
We aim to provide same day support during office hours (CET).
Did you know we have an active Discord community that can provide answers to your questions too?
Join our server and you'll often get support from the Sourceful community much faster than via our support email, especially if you have an out of hours issue.
Partner and Business Support
If you're a prospective or existing business partner and need any kind of support please email us at [email protected]
Please note, technical support or customer enquiries sent to this inbox will not receive a reply, please use the support email address.